In the first instance we would encourage you to speak to the Home Manager to hopefully resolve the matter quickly. Outcome 2 Be able to develop procedures to address concerns and complaints 2. Also, many of my staff find that they can usually sort a small problem as it occurs meaning that there is no need for it to be taken further into a formal complaint.
There is also a copy of expected standards of care which gives young people and relatives a reference for what they should be expecting to receive within the home. Information regarding staff involvement in a complaint is only provided on a need to know basis.
It may also identify an additional training that is needed for team members. The guidance this is in place is in line with national guidelines and the local council regarding complaints. Line managers need to provide a supportive style of management and be fully aware of the action to take if one of their staff members is experiencing difficulties.
There are many organisations, including charities that can give you free support and advice on how to make a complaint. I can also explore any areas that a member of staff might feel they need to re address. If we should not achieve this there are avenues in which relatives or visitors to the home can raise an issue or complain.
Ask the service you want to complain about for a copy of their complaints procedure. That staff mentioned in the complaint are advised of the content, progress and outcome of the complaint by their line managers within the correct protocols.
Complaining can be a difficult experience. There is a telephone number for my manager, the director responsible for the home, so that if the complaint is about me or they do not feel I can deal with it, then they can seek support from higher management line.
Staff who are the subject of complaints or concerns may experience anxiety and stress. Furthermore, correctly handling complaints and showing that we respond to feedback by advertising our feedback and demonstrating the actions we took, this instils confidence in other young people and relatives.
The name and contact details of the director appropriate for this home is available in the complaints procedure along with stamped addressed envelopes.
I am usually able to provide a reasonable time frame estimation at the point of complaint, which will then be included in the holding letter. A flow chart of exactly how a complaint should be dealt with is within our policy on Concerns and Complaints.
I encourage staff to actively seek feedback in the form of checking with young people and their relatives if everything is ok and is there anything additional that could be done to ensure that a young person of the home is comfortable and happy and well cared for.
Having clear set guidelines also enable the investigators and those implicated in the complaint to understand their expectations of the process and feel more comfortable that things are being carried out in a procedural manner When I myself have had to respond to a complaint I am able to structure my work around the time frames given.
The outcome of a complaint or concern may directly benefit the service provision by leading to changes in policies or procedures or by changing the way care is provided for an individual or a group of people. Develop Procedures and Practice to respond to Concerns and Complaints Outcome 1 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints Identify the regulatory requirements.
Develop Procedures And Practice To Respond To Concerns And Complaints Essay Sample Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work.
This learning resource can be used independently, or during a / or small group tuition session, to support UnitDevelop procedures and practice to respond to concerns and complaints, for the Level 5 Health and Social Care Diploma programme.
Below is an essay on "Develop Procedures and Practice to Respond to Concerns and Complaints" from Anti Essays, your source for research papers, essays, and term paper examples. Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work/5(1).
Below is an essay on "Level 5 Dipolma Unit Develop Procedures and Practice to Respond to Concerns and Complaints" from Anti Essays, your source for research papers, essays, and term paper examples/5(1).
5BO1: Develop procedures and practice to respond to concerns and complaints O1: Develop procedures and practice to respond to concerns and complaints Unit reference.
J// development of procedures to address concerns and complaints. Ensure information on how to.Download